Effective Date: September 21, 2017
This document is an electronic record in terms of Information Technology Act, 2000 and rules made there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This User Agreement (hereinafter referred to as “Agreement”) explains the terms under which you are allowed to use the Workafy.com website and any web or mobile services or applications (collectively, the “Site”) offered by Workafy Technologies Private Limtied (hereinafter referred to as “Workafy”) and our subsidiaries. This Agreement is a part of and incorporates by reference all the Terms of Service linked from https://www.Workafy.com/q/legal, including all Site information referenced or linked therein (the “Terms of Service”). Your use of the Site after the effective date will signify that you have read, understand, accept, and agreed to be bound and signifies your agreement to be legally bound by this Agreement for yourself and on behalf of any Member for whom you use the Site, and you represent that you have the authority to do so. To the extent permitted by applicable law, we may modify this Agreement with prospective effect without prior notice to you, and any revisions to this Agreement will take effect when posted on the Site, unless a later date is otherwise stated in the revised Agreement. Please check the Site often for updates. Capitalized terms not defined in this Agreement (including section 2 below titled “Definitions”) are defined in the other Terms of Service or have the meanings given such terms on the Site.
PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL BINDING ARBITRATION FOR SETTLEMENT OF DISPUTES ARISING BETWEEN THE PARTIES TO THIS AGREEMENT. YOU HAVE THE RIGHT TO OPT OUT OF THE ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION AS DESCRIBED IN SECTION 16 BELOW.
The Site is a venue where our Members use both our marketplace and our platform for online services. Clients and Freelancers become Members when they open Workafy Accounts pursuant to the Account Agreement. As Members, they use the Site directory and Freelancer Services board functions to advertise, locate, introduce themselves to each other, screen and select each other, negotiate Engagement terms, and enter into Member Contracts between each other. Once two Members enter into a Member Contract, they use the Site to collaborate, communicate about, and invoice and pay for the Engagement.
As used in this Agreement and the other Terms of Service, the following terms have the meanings given below, unless otherwise defined or required in context:
“Account” means and includes the Workafy account you open when you register to become a Member and use the Site Services, including all Team Accounts added to that Account.
“Account Agreement” means the Account agreement that governs your Account, Razorpay Accounts, and related Site Services, including the money holding Services offered by Razorpay, and is part of and incorporates by reference all terms, conditions, rules, policies, and guidelines on the Site, including the Escrow Instructions and other Terms of Service.
“Affiliate” means any entity that, directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control of Workafy or its subsequent subsidiaries..
“Business Day” means a day on which the headquarters office of Workafy is open for normal business.
“Client” means a Member that investigates and purchases Freelancer Services or identifies a Freelancer through the Site.
“Deliverable” means any Work Product (as defined in the Independent Contractor Services Agreement) identified as a deliverable in the Member Contract.
“Dispute,” if capitalized, means any dispute between Members where one or the other has the right to submit a Dispute Notice Form via the Site pursuant to the Refund and Cancellation Policy or an applicable Dispute Resolution Policy. The use of the un-capitalized term “dispute” anywhere on the Site refers to any dispute, whether between Members or with Workafy, including those where no Member has filed a Dispute Notice Form via the Site.
“Dispute Notice” or “Dispute Notice Form” means the electronic form that the Site provides in a Workroom, that any Member may complete to identify a Dispute and to initiate Dispute Resolution for an Engagement via the Site.
“Dispute Resolution Policy(ies)” for an independent contractor Engagement means either the Hourly Dispute Resolution Policy or the Fixed Price Dispute Resolution Policy, whichever is applicable.
“Workafy, means and includes the terms” “we,” and “us”, a Delaware corporation, except where otherwise specifically stated.
“Workafy Technologies Private Limited” means Workafy Technologies Private Limited, an India registered company and wholly owned operating subsidiary of Workafy that provides financial and merchant services pursuant to the Terms of Service.
“Workafy Payroll Services” means the services described in the Payroll Services Agreement.
“Workafy Services” means the creation, hosting, maintenance, and provision of the Site and all services delivered by Workafy that are accessible through the Site. The term Workafy Services does not include Freelancer Services or Third-Party Services.
“Engagement” means a Client’s engagement of a Freelancer to provide Freelancer Services pursuant to a Member Contract.
“Fixed Price Engagement” means an Engagement where Client has offered or agreed to pay the Freelancer a fixed price for his/her Freelancer Services and/or Deliverables.
“Freelancer” means a Member that advertises and provides services or identifies a Client through the Site. The term “Freelancer” includes, without limitation, a Member that becomes a Payroll Employee.
“Freelancer Services” means all services provided or delivered to Clients by Freelancers.
“Hourly Engagement” means an Engagement where Client has offered or agreed to pay Freelancer at a specified hourly rate for the Freelancer Services.
‘’Intellectual Property Right" means any and all trademark patent rights, industrial design rights, copyrights, mask work rights, confidential information rights, trade secret or know-how rights, all rights of whatsoever nature in computer software and data, and any other intangible rights or privileges of a nature similar to any of the foregoing, in every case in any part of the world and whether or not registered. IP Rights shall also include all rights in any applications and granted registrations for any of the foregoing rights, under the laws of any state, country, territory, or other jurisdiction. It
“may” means a party has the right to take an action.
“Mandatory Terms” means all provisions of the Terms of Service other than (i) the Independent Contractor Services Agreement; and (ii) if the Client is a Private Talent Cloud Client, the Refund and Cancellation Policy and the Dispute Resolution Policies.
“Member” means a person or legal entity that registers for an Account.
“Member Contract” means (1) the Relationship Agreements applicable to the Engagement; (2) the remaining Terms of Service (other than the Relationship Agreements); (3) the Engagement terms, as awarded and accepted on the Site, to the extent not inconsistent with the Mandatory Terms; and (4) any other contractual provisions between Client and Freelancer and uploaded to the Site, to the extent not inconsistent with the Mandatory Terms.
“Payment Method” means a valid credit card issued by a bank acceptable to Workafy, a bank account linked to your Account, a PayPal account, or such other method of payment as Razorpay or one Workafy may accept from time to time in their sole discretion.
“Payroll Employee” means a Freelancer accepted for employment by a payroll services company selected by Workafy and assigned by that company via the Site to provide Freelancer Services to one or more Client(s).
“Private Talent Cloud Client” means a Client that has entered into a separate written agreement with Workafy or our Affiliates for Private Talent Cloud services as specified in such written agreement.
“Relationship Agreements” means the (1) Independent Contractor Services Agreement; (2) Hourly and Miscellaneous Payment Agreement with Razorpay Instructions; and (3) Payroll Services Agreement.
“Release Condition” means a condition which is required to be fulfilled for release of funds from Razorpay Account pursuant to the Workafy Instructions.
“Secure Areas” means portions of the Site that are encrypted using the Hypertext Transfer Protocol Secure (also known as “HTTPS”) or any other encryption mechanism.
“Service Fee” means a fee that Workafy earns for creating, hosting, maintaining, and providing the Site and Site Services. Workafy does not introduce Freelancers to Clients or help Freelancers to find Engagements, and therefore earns no fee when a Freelancer identifies a suitable Client or finds an Engagement.
“Services Agreement” means the default Independent Contractor Services Agreement that may be modified by Client and Freelancer as described here. A Services Agreement may include specifications, price, milestones, deliverables, hours, payment terms, warranties, and other contractual obligations.
“Site” means the domain and all subdomains of Workafy.com and any mobile or web services or applications owned, controlled, or offered by Workafy.
“Site Policies” means the Terms of Service and all obligations, requirements, and guidelines contained in or linked from the Site. Site Policies includes, without limitation, all documents linked here.
“Site Services” means all services that are accessible through the Site whether provided by Workafy, our payment partner Razorpay, an Affiliate or a third party, other than a Freelancer. Site Services includes the Third-Party Services, but excludes Freelancer Services.
“Team Account” means an account established by a Member adding Users to the Member’s Account to act on behalf of and perform roles assigned by the Member.
“Team Account Administrator” means a Team Member with account administration privileges for a Team Account.
“Team Member” means any User added to a Team Account.
“Terms of Service” means this Agreement and all the other Site information agreements and policies referenced or linked here.
“Third-Party Services” means all services that are accessible through the Site but delivered by third parties, exclusive of Workafy or our Affiliates. It is clarified that under no circumstances does the term Third-Party Services include Workafy Services or Freelancer Services.
“Third-Party Sites” means all websites, Third-Party Services, and resources linked to the Site.
“User” means (1) a person who is a Member, using the Site on his or her own behalf, for his or her business purposes, and not for personal, household, or consumer use, or (2) a person who is authorized to use the Site on behalf of a Member that is a company or organization for business purposes, and not for personal, household, or consumer use.
“User Content” means any data, information, content, text, video, music, or other information that you post to any part of the Site.
“Visitor” means a person who only visits the Site and is not a Member or User.
“Workroom” means the place on the Site where a Client and Freelancer communicate about an Engagement.
“you” means a Visitor or Member accessing the Site or using the Site Services on his or her own behalf; and, if the Site Services are used on behalf of a Member, “you” also includes the Member for which the Site Services are used.
Client and Freelancer acknowledge and agree that when Freelancer accepts an Engagement awarded by Client, Client and Freelancer will be deemed to have entered into a “Member Contract” comprising the following agreements: (1) those Relationship Agreements applicable to the Engagement as described in the next subsection titled “Relationship Agreements”; (2) the remaining Terms of Service (other than the Relationship Agreements); (3) the Engagement terms awarded and accepted on the Site, to the extent not inconsistent with the Mandatory Terms (defined below); and (4) any other contractual provisions accepted by both Client and Freelancer and uploaded to the Site, to the extent not inconsistent with the Mandatory Terms.
The following four parts of the Terms of Service are called “Relationship Agreements”: (1) Independent Contractor Services Agreement; (2) Fixed Price Razorpay instructions; (3) Hourly and Miscellaneous Payment Agreement with Razorpay Instructions; and (4) Payroll Services Agreement. Different Relationship Agreements apply to a Member Contract, depending on which type of relationship and compensation Client and Freelancer choose, as follows:
Independent Contractor Relationships
If a Client and a Freelancer enter into an independent contractor relationship, then the Independent Contractor Services Agreement applies. In addition, Client and Freelancer in an independent contractor relationship must choose either fixed price or hourly compensation, and that choice determines the agreement that governs their payment mechanism as follows:
Fixed Price Engagements.
If Client and Freelancer enter into an independent contractor relationship and choose fixed price compensation, then Client and Freelancer agree that they will be bound by, the parties will be required to deposit the entire amount or milestone based payment into our money holding partner Razorpay, who will release payments only after instructions received from Workafy on successful completion of the Contract/Milestone.
Hourly Engagements and/or Miscellaneous Payments.
If Client and Freelancer enter into an independent contractor relationship and choose hourly compensation, and/or, if the Client makes miscellaneous payments to the Freelancer, then Client and Freelancer agree that they will be bound by the parties will be required to deposit the entire amount or milestone based payment into our money holding partner Razorpay, who will release payments only after instructions received from Workafy on successful completion of the Contract/Milestone.
If a Client and a Freelancer enter into an employment relationship, then the Client and Freelancer agree that the Payroll Services Agreement and the Hourly and Miscellaneous Payment Agreement both will apply.
A Member Contract may modify only certain provisions of the Terms of Service as follows:
Independent Contractor Services Agreement
A Member Contract may modify the Independent Contractor Services Agreement to the extent any Client and Freelancer agree to contrary Engagement terms or contractual provisions and record their agreement on the Site in accordance with the Terms of Service.
Refund and Cancellation Policy; Dispute Resolution Policies
A Member Contract may modify the Refund and Cancellation Policy and the Dispute Resolution Policies referenced therein to the extent a Private Talent Cloud Client and Freelancer agree to contrary Engagement terms or other contractual provisions and record their agreement on the Site in accordance with the Terms of Service.
Except as expressly permitted in the foregoing provisions of this subsection titled “Mandatory Terms,” all other provisions of the Terms of Service may not be modified and are called “Mandatory Terms.” Any purported modification to the Mandatory Terms will be null and void.
Relationship with Workafy .
Workafy Not a Party to Engagements
Workafy is not a party to the dealings between Client and Freelancer, including posts, proposals, screening selection contracting, provision of Freelancer Services, and payment for an Engagement. Workafy does not introduce Freelancers to Clients or help Freelancers find Engagements. Workafy merely makes the Site Services available to enable Freelancers to identify and determine the suitability of Clients for themselves and to enable Clients to identify and determine the suitability of Freelancers for themselves. Workafy may sort Engagement proposals to enable Clients to more easily navigate and choose which Freelancers to contact. Workafy does not direct, has no control over, makes no representations, and does not guarantee the quality, safety, or legality of Freelancer Services; the truth or accuracy of Engagement listings; the qualifications, background, or identities of Members; the ability of Freelancers to deliver Freelancer Services; the ability of Clients to pay for Freelancer Services; or that a Client or Freelancer can or will complete a transaction.
Workafy is not required to and may not verify any information given to us by Freelancers or Clients, nor does Workafy perform background checks on Freelancers or Clients.
Third-Party Beneficiary of Member Contract
Client and Freelancer appoint Workafy as a third-party beneficiary of their Member Contract for purposes of enforcing any obligations owed to, and any benefits conferred on, Workafy by the Member Contract. Client and Freelancer further agree that Workafy has the right to take such actions with respect to their Accounts, including, without limitation, suspension, closure, or legal actions, as Workafy, in our sole discretion, deems necessary to enforce our rights as a third-party beneficiary under the Member Contract.
No Agency, Partnership, or Joint Venture
This Agreement and any registration for or use of the Site will not be construed as creating or implying any relationship of agency, franchise, partnership, or joint venture between you and Workafy, except and solely to the extent expressly stated in the Terms of Service.
Records of Compliance
By agreeing to this agreement you agree that both the Client and Freelancer will each (1) create and maintain records to document satisfaction of their respective obligations under this Agreement and any Member Contract, including, without limitation, their respective payment obligations and compliance with tax and employment laws, and (2) provide copies of such records to Workafy upon request. Nothing in this subsection will be construed as requiring Workafy to supervise or monitor Freelancer Services or a Member’s compliance with this Agreement, the other Terms of Service, or a Member Contract.
When a Client pays a Freelancer or funds related to an Engagement are otherwise released to a Freelancer as required by Razorpay, who will then credit the Freelancers Razorpay Account after deducting a service fee which is the earning of Workafy and Freelancer agrees to pay Workafy for creating, hosting, maintaining, and providing the Site Services. The Service Fee is described here.
No Fee for Introducing or For Finding Engagements
Workafy does not introduce Clients to Freelancers and does not help Freelancers find Engagements. Workafy merely makes the Site Services available to enable Freelancers to do so themselves. Therefore, Workafy does not charge a fee when a Freelancer finds a suitable Client or finds an Engagement. However, Client and a Freelancer are obligated to use the Site to pay and receive payment for the Freelancer Services if they identified each other through the Site.
Freelancers may subscribe to different levels of participation and privileges on the Site by payment of subscription fees as described here and subject to the Freelancer Memberships, Proposals & Fulfillment Policy.
Workafy may offer additional features, such as featured posts or verification features, for additional fees. Such features and fees are described in detail here.
You acknowledge and agree that a substantial portion of the compensation Workafy receives for making the Site available to you is the Service Fee described in the subsection titled “Service Fee”. You further acknowledge and agree that Workafy only collects this Service Fee when a Client and a Freelancer pay and receive payment through the Site through its money holding partner Razorpay. Therefore, in consideration for our making the Site available to you, for 24 months from the time you identify or are identified by any party through the Site (the “Non-Circumvention Period”), you must use the Site as your exclusive method to request, make, and receive all payments for any services directly or indirectly provided to or received from that party or arising out of your relationship with that party (the “Workafy Relationship”). You may opt-out of this obligation only if Client, prospective Client, or Freelancer pays Workafy an “Opt-Out Fee” computed to be the greater of the following amounts:
1. $2,500; or
2. 15% of the cost to the Client or prospective Client of the services to be provided in the Workafy Relationship during the Non-Circumvention Period, as estimated in good faith by the Client or prospective Client; or
3. All Service Fees that would be earned by Workafy from the Workafy Relationship during the ‘Non Circumvention Period’, computed based on the annualized amount earned by Freelancer from Client during the most recent normalized 8-week period or during such shorter period as data is available to Workafy;
and, in any case, plus interest at the rate of 18% per annum or the maximum rate permitted by applicable law, whichever is less, calculated from the date Client or prospective Client first makes payment to the subject Freelancer until the date the Opt-Out Fee is paid.
To pay the Opt-Out Fee, you must request instructions by sending an email message to optoutfee@Workafy.com.
in addition, you agree not to circumvent the Payment Methods offered by the Site. By way of illustration and not in limitation of the foregoing, you must not:
• Submit proposals or solicit parties identified through the Site to contact, engage, or pay outside the Site.
• Accept proposals or solicit parties identified through the Site to contact, deliver services, invoice, or receive payment outside the Site.
• Invoice or report on the Site or in an Opt-Out Fee request an invoice or payment amount lower than that actually agreed between Client (or prospective Client) and Freelancer.
You agree to notify Workafy immediately if another person improperly contacts you or suggests making or receiving payments outside of the Site. If you are aware of a breach or potential breach of this non-circumvention policy, please submit a report to Workafy by sending an email message to policy@Workafy.com, which report will be kept confidential to the extent practicable.
Subject to and conditioned on your compliance with this Agreement, the other Terms of Service, and the other Site Policies, Workafy grants you a limited license to access and, if you are a Member, to use the Site for the purpose of ordering and receiving the Site Services available and authorized from the Site. You must not access or use the Site or Site Services for any reasons that are in competition with Workafy. You must not sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based on, repost, or otherwise use any content of the Site in any way for any public or commercial purpose without prior written consent of Workafy or the rights holder. You must not use any content of the Site on any other website or in a networked computer environment for any purpose except your own viewing. You must not frame or link to the Site except as permitted in writing by Workafy. You must not attempt to reverse engineer or attempt to interfere with the operation of any part of the Site unless expressly permitted by applicable law. The Site and any portion of the Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Workafy. Workafy and our licensors retain all of their respective right, title, and interest in and to all patent rights, inventions, copyrights, knowhow, and trade secrets relating to the Site. Workafy’s logos and name are trademarks of Workafy and are subject to our Mark Use Guidelines. All other product names, company names, marks, logos, and symbols on the Site may be the trademarks of their respective owners. Except as expressly stated in this Agreement, nothing in this Agreement confers any license under any of Workafy’s or any third party’s Intellectual Property Rights, whether by estoppel, implication, or otherwise.
User Content License.
When you post User Content on the Site, you represent and warrant that you have the right, power, and authority to post that content and grant the licenses specified below. You further represent and warrant that by posting such User Content you will not violate third-party rights of any kind, including, without limitation, any Intellectual Property Rights, rights of publicity, and privacy rights. To the extent your User Content may be copyrightable, you represent, warrant, and covenant that you are the owner of all the copyright rights to such User Content and that Workafy may exercise the rights to your User Content granted under this Agreement without any liability or obligation for any payment.
You retain all your ownership rights in any User Content you post on Workafy. You also grant to Workafy and our successors and Affiliates a royalty-free, sub-licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, publicly perform, publicly display, and make derivative works of all such User Content and your name, voice, and/or likeness as contained in your User Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Site and Workafy’s (and our successors’ and Affiliates’) business, including, without limitation, for promoting and redistributing part or all of the Site (and derivative works thereof) in any media formats and through any media channels. You also hereby grant each User a non-exclusive license to access your User Content through the Site, and to use, reproduce, distribute, display, and perform such User Content, only to the extent permitted through the normal functionality of the Site and subject to all applicable confidentiality and other provisions of the Terms of Service.
Notwithstanding the foregoing paragraph, Workafy will only use or disclose User Content you post to any Workroom or other non-public area of the Site to the extent necessary to provide Site Services to you.
The above licenses granted by you will terminate within a commercially reasonable time after you remove or delete your User Content from the Site, except that you grant Workafy and our successors and Affiliates the irrevocable and perpetual license to retain and use, but not publicly display, distribute, or perform, server or archival copies of all User Content that you have removed or deleted to the extent permitted by applicable law.
You may submit comments or ideas about the Site, including, without limitation, about how to improve the Site or our products (collectively, “Ideas”). By submitting any Ideas, you agree that your disclosure is gratuitous, unsolicited, and without restriction and will not place Workafy under any fiduciary or other obligation, that the Ideas do not contain the confidential or proprietary information of third parties, and that we are free to use the Ideas without any additional compensation to you and to disclose the Ideas on a non-confidential basis or otherwise to anyone. You further acknowledge and agree that, by acceptance of your submission of any Idea, Workafy does not waive any rights to use similar or related ideas known or developed by Workafy or obtained from sources other than you.
Unauthorized Access and Use; Site Interference; Malicious Software
The Site contains robot exclusion headers. You agree that you will not use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission. You will not access the audiovisual content available on the Site for any purpose or in any manner other than streaming. You agree that you will not:
(a) take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure;
(b) copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (other than content you have submitted to the Site) from the Site, any software code that is part of the Site, or any services that are offered on the Site without the prior express written permission of Workafy and the appropriate third party, as applicable;
(c) interfere or attempt to interfere with the proper operation of the Site or any activities conducted on the Site;
(d) bypass any measures we may use to prevent or restrict access to the Site or any subparts of the Site, including, without limitation, features that prevent or restrict use or copying of any content or enforce limitations on use of the Site or the content therein;
(e) transmit spam, chain letters, or other unsolicited communications;
(f) attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running the Site;
(g) collect or harvest any personally identifiable information, including account names, from the Site;
(h) access any content on the Site through any technology or means other than those provided or authorized by the Site;
or (i) directly or indirectly, advertise or promote another website, product, or service or to solicit other Users for other websites, products, or services.
Additionally, you agree that you will not post or introduce any invalid data, virus, worm, or other harmful or malicious software code, agent, hidden procedure, routine, or mechanism through or to the Site or the Site software that is designed to cause to cease functioning, disrupt, disable, harm, or otherwise impair in any manner, including aesthetic disruptions or distortions, the operation of, or to allow you or any other person to access, or damage or corrupt data, storage media, programs, equipment or communications or otherwise interfere with operations of or on, the Site or any other software, firmware, hardware, computer system, or network of Workafy or any third party. Further information regarding other prohibited conduct can be found in the Site Usage Policy.
Directory of Freelancers
The Site contains a directory of Freelancers. The directory is populated with information from third-party sources, from Freelancers themselves, and from other Members. Workafy provides this directory as a convenience and does not confirm or verify the information contained in it.
The Site makes available various services provided by third parties to verify a Member’s credentials, provide testing services, and provide information. Any information or content expressed or made available by these third parties or any other Members is that of the respective author(s) or distributor(s) and not of Workafy. Workafy neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, information, or statement made on the Site by anyone other than authorized Workafy employees acting in their official capacities.
Links and Applications
The Site may contain links to Third-Party Sites. The Site may also contain applications that allow you to access Third-Party Sites via the Site. Such Third-Party Sites are owned and operated by the third parties and/or their licensors. Your access and use of Third-Party Sites, including online communication services such as chat, email, and calls, will be governed by the terms and policies of the applicable Third-Party Sites. You acknowledge and agree that Workafy is not responsible or liable for:
Certain Disclaimers, Limitations, and Exclusions.
You are solely responsible for creation, storage, and backup of your business records. This Agreement and any registration for or subsequent use of the Site will not be construed as creating any responsibility on Workafy’s part to store, backup, retain, or grant access to any information or data for any period.
We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information, or information about the entity that you represent, at your own risk and forego your right to hold Workafy responsible for any such unauthorized access, use, alteration by entering this Agreement.
Workafy is not liable, and you agree not to hold us responsible, for any damages or losses arising out of or in connection with this Agreement, including, but not limited to:
• your use of or your inability to use the Site or Site Services;
• delays or disruptions in the Site or Site Services;
• viruses or other malicious software obtained by accessing, or linking to, the Site or Site Services;
• glitches, bugs, errors, or inaccuracies of any kind in the Site or Site Services;
• damage to your hardware device from the use of the Site or Site Services;
• the content, actions, or inactions of third parties’ use of the Site or Site Services;
• a suspension or other action taken with respect to your account;
• your reliance on the quality, accuracy, or reliability of Engagement postings, Freelancer profiles, ratings, recommendations, and feedback (including their content, order, and display), or metrics found on, used on, or made available through the Site; or
• your need to modify practices, content, or behavior or your loss of or inability to do business as a result of changes to the Terms of Service.
You agree not to rely on the site, the site services, any information on the site, of the continuation of the site. The site and the site services are provided ‘’As is’’, ‘’As Available’’, and without any warranties or conditions (Express or Implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title, and non- infringement, arising by Statute or Otherwise in Law or from a course of dealing or usage or trade in normalality).We disclaim all and make no representations or warranties, of any kind, either express or implied, with regard to the quality, identity, or reliability of any third party, the freelancer services or the accuracy of the posts made on the Site by any third party.
Limitation of Liability
IN THE EVENT OF A DISPUTE BETWEEN YOU AND WORKAFY AND/OR AN AFFILIATE, NEITHER YOU NOR WORKAFY, OUR AFFILIATES, OUR LICENSORS, OR OUR THIRD-PARTY SERVICE PROVIDERS WILL BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITIES, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF LIABILITY IS FOUND, THE LIABILITY OF WORKAFY, OUR AFFILIATES, OUR LICENSORS, OR OUR THIRD-PARTY SERVICE PROVIDERS TO ANY USER FOR ANY CLAIM ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT WILL NOT EXCEED THE GREATER OF: (A) $2,500; OR (B) ANY FEES RETAINED BY WORKAFY WITH RESPECT TO MEMBER CONTRACTS OF WHICH USER WAS A PARTY AS A CLIENT OR FREELANCER DURING THE TWELVE-MONTH PERIOD PRECEDING THE DATE OF THE CLAIM. THESE LIMITATIONS WILL APPLY TO ANY LIABILITY ARISING FROM ANY CAUSE OF ACTION WHATSOEVER ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH COSTS OR DAMAGES AND EVEN IF THE LIMITED REMEDIES PROVIDED HEREIN FAIL THEIR ESSENTIAL PURPOSE.
In addition to the recognition that Workafy is not a party to any contract between Client and Freelancer, you hereby release Workafy, our Affiliates, and our respective officers, directors, employees, attorneys, agents, subsidiaries, joint ventures, and our and their respective successors and assigns from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute you have with another Member, whether it be at law or in equity. This release includes, for example and without limitation, any disputes regarding the provision, functions, and quality of the Freelancer Services provided to Client by a Freelancer and requests for refunds based upon Disputes. Procedures regarding the handling of certain Disputes between Members are discussed below in section16.
This release will not apply to a claim that Workafy failed to meet our obligations under this Agreement and the other Terms of Service.
You agree to defend, hold harmless, and indemnify Workafy, our Affiliates, our and their respective officers, directors, employees, attorneys, agents, joint ventures, and our and their respective successors and assigns (each such party hereinafter called an “Indemnified Party”) from and against any and all losses, costs, expenses, damages, and other liabilities (including reasonable attorneys’ fees and costs) incurred by an Indemnified Party arising from or related to any cause of action, claim, suit, proceeding, demand, or action brought by a third-party against an Indemnified Party in connection with your use of the Site Services, including: (a) any payment obligations incurred through use of the Site Services; (b) any allegation of any infringement, misappropriation, or other violation of any Intellectual Property Rights and the Information Technology Act, 2000 by you or your agents, including by any Work Product provided by you or your agents; (c) your: (i) use of the Site; (ii) decision to supply credit or other information via the Site, including financial information; (iii) decision to submit postings and accept offers from other Members; (iv) breach of any provision of this Agreement or the other Terms of Service; (v) dispute of or failure to pay any invoice or make any other payment; (vi) obligations to a Freelancer, including payment obligations; (d) any breach of contract or other claims made by Members with which you conducted business through the Site; (e) any liability arising from the tax treatment of payments made or receive through the Site Services or any portion thereof; (f) anything which the Indemnified Party may do or refrain from doing in connection with this Agreement and the Terms of Service, including, but not limited to, all costs incurred in conjunction with any interpleader which Razorpay may enter into regarding an holding Account; or (g) monies deposited under the Account Agreement or for any interest upon any such monies. The foregoing indemnity will include, without limitation, such cause of action, claim, suit, proceeding, demand, or action arising out of the negligence of any Indemnified Party; provided that the foregoing indemnification will not extend to the gross negligence or willful misconduct of an Indemnified Party.
Agreement Term; Termination and Suspension .
This Agreement will become effective upon your first visit to the Site and will remain in effect for the duration of your use of the Site. Unless both you and Workafy agree otherwise in writing, either of us may terminate this Agreement in our sole discretion, at any time, without explanation, upon written notice, except as otherwise provided below. If you are using Workafy Payroll Services, you must legally terminate your relationship with Client or Freelancer, as applicable, before terminating this Agreement. In the event you or we properly terminate this Agreement, your right to use the Site is automatically revoked, and we will close your Account; however, upon our election, (i) if you have any open Engagements when you terminate this Agreement you will continue to be bound by this Agreement until all such Engagements have closed on the Site; (ii) Workafy will continue to perform those Workafy Services necessary to complete any open Engagement or related transaction between you and another Member; and (iii) you will continue to be obligated to pay any amounts accrued but unpaid as of the date of termination or as of the completion of any open Engagements, whichever is later, to Workafy for any Site Services and to any Freelancers for any Freelancer Services. Without limiting any other provisions of this Agreement, the termination of this Agreement for any reason will not release you, any Member with whom you have entered into a Member Contract, or Workafy from any obligations incurred prior to termination of this Agreement or that thereafter may accrue in respect of any act or omission prior to such termination.
Upon any termination of a Team Account, Workafy may close any or all related Accounts.
Without limiting Workafy’s other remedies, we may temporarily suspend, indefinitely suspend, or permanently revoke your access to the Site and refuse to provide any or all Site Services to you if: (a) you breach the letter or spirit of any terms and conditions of this Agreement or other Terms of Service; (b) we suspect or become aware that you have
provided false or misleading information to us; or (c) we believe, in our sole discretion, that your actions may cause legal liability for you, our Members, or Workafy or our Affiliates; may be contrary to the interests of the Site or the User community; or may involve illicit activity. Once your Account is suspended or closed, you must not continue to use the Site under the same Account or a different Account or reregister under a new Account without Workafy’s prior written consent.
Without limiting Workafy’s other remedies, if you engage in actions or activities that circumvent the Site or otherwise reduce fees owed to Workafy or our Affiliates under this Agreement, you must pay Workafy for all fees owed to Workafy and our Affiliates and reimburse Workafy for all losses and costs (including any and all time incurred by employees of Workafy or our Affiliates) and reasonable expenses (including attorneys’ fees) related to investigating such breach and collecting such fees.
In addition, violations of this Agreement may be prosecuted to the fullest extent of the law and may result in additional penalties and sanctions.
Except as otherwise required by applicable law, we will notify you if we suspend or close your Account, unless we believe, in our sole judgment, that giving notice may cause damage. You acknowledge and agree that the value, reputation, and goodwill of the Site depend on transparency of Users’ Account status to all Members, including both yourself and other Members who have entered into Member Contracts with you. You therefore agree as follows: IF WORKAFY DECIDES TO SUSPEND OR CLOSE YOUR ACCOUNT, WORKAFY HAS THE RIGHT, BUT NOT THE OBLIGATION, TO (1) NOTIFY OTHER MEMBERS THAT HAVE ENTERED INTO MEMBER CONTRACTS WITH YOU TO INFORM THEM OF YOUR SUSPENDED OR CLOSED ACCOUNT STATUS, AND (2) PROVIDE THOSE MEMBERS WITH A SUMMARY OF THE REASONS FOR YOUR ACCOUNT SUSPENSION OR CLOSURE.
When your Account is closed for any reason, you will no longer have access to data, messages, files, and other material you keep on the Site. If practicable, Workafy will retain this information along with all your previous posts and proposals for a period of one year from the date of closure to give you ample time to institute an appeal of our decision through the process described in the subsection titled “Disputes with Workafy”. If you appeal our decision through that process within one year, Workafy will retain your information until such dispute is resolved. If you fail to appeal our decision within one year, Workafy may delete your information, including data, messages, files, and other material you keep on the Site.
The following will all survive termination of this Agreement for any reason: (a) those terms of this Agreement that by their nature are intended to survive this Agreement; and (b) the Account Agreement, the applicable Instructions for Razorpay, the Payroll Services Agreement, the Refund and Cancellation Policy, and the applicable Dispute Resolution Policies.
Cancellations, Refunds, and Disputes; Mandatory Binding Arbitration
To cancel an Engagement, issue or request a refund, or initiate a Dispute with a Member (other than a dispute involving feedback), please see the following policies as applicable: the Refund and Cancellation Policy, the Fixed Price Dispute Resolution Policy, or the Hourly Dispute Resolution Policy.
For a Dispute involving feedback, you must follow the section titled “Rating and Feedback System” in the Site Usage Policy.
For a dispute between you and Workafy or any of our Affiliates, see below.
Disputes with Workafy
If a dispute arises between you and Workafy or any of our Affiliates, our goal is to resolve the dispute quickly and cost effectively. Accordingly, you, Workafy, and our Affiliates agree that we will resolve any claim or controversy at law or in equity that arises between you and Workafy or our Affiliates out of or relating to this Agreement or the Workafy Services (a “Claim”) in accordance with this section titled “Disputes with Workafy.”
Law and Forum for Disputes
This Agreement and any Claim, including, without limitation, any dispute relating to a Member Contract, will be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG); provided, however, that any Claims made by any Freelancer located within the Republic of India will be governed by the law of the state in which such Freelancer resides or is legally organized.
You agree that any Claim must be resolved as described in the subsections below titled “Informal Dispute Resolution” and “Mandatory Binding Arbitration.”
Informal Dispute Resolution
Before serving a demand for arbitration of a Claim, or otherwise seeking injunctive or other equitable relief in a court of law as expressly permitted in this Agreement, you agree to first notify Workafy of the Claim at Attn: H2, DSIDC Industrial Estate, Phase -3, Badli, Delhi 110042 (the “Notice”) and seek informal resolution of the Claim. The Notice must include your name, pertinent account information, a brief description of the Claim, and your contact information, so that we may evaluate the Claim and attempt to informally resolve the Claim. Workafy will have 60 days from the date of our receipt of the Notice to informally resolve the Claim, which, if successful, will avoid the need for further action.
Mandatory Binding Arbitration
This Mandatory Binding Arbitration provision (“Arbitration Provision”) applies to all Visitors and Members. In the unlikely event that Workafy is unable to resolve a Claim within 60 days of our receipt of the Notice, you, Workafy, and our Affiliates agree to resolve the Claim by binding arbitration to be adjudicated upon by Sole Arbitrator.
A. Scope of Arbitration Agreement and Conduct of Arbitration.
Arbitration as provided in this Arbitration Provision is governed by the Arbitration and Conciliation Act, 1996. Except as otherwise stated in this Arbitration Provision, this Arbitration Provision applies to any Claim (including any claimed employment with Workafy or one of our Affiliates or successors) or termination of your relationship with Workafy, regardless of the date of Claim accrual. This Arbitration Provision survives after your relationship with Workafy ends. Except as it otherwise provides, this Arbitration Provision is intended to apply to the resolution of Claims that otherwise would be resolved in a court of law or before a forum other than arbitration. Except as otherwise stated in this Arbitration Provision, you, Workafy, and our Affiliates agree that any Claim covered by this Arbitration Provision, or arising out of, relating to, or concerning the validity, enforceability, or breach of this Arbitration Provision, will be resolved by binding arbitration adjudicated upon by the Sole Arbitrator.
Except as otherwise provided herein, the arbitration proceedings will be conducted in New Delhi, India in accordance with the relevant provisions of the Arbitration and Conciliation Act, 1996. The parties agree that any party will have the right to appear at the arbitration by telephone and/or video rather than in person.
Except as it otherwise provides, this Arbitration Provision applies, without limitation, to all Claims arising out of or related to your relationship with Workafy or the termination of that relationship, any payments you claim due you from Workafy, trade secrets, unfair competition, compensation, classification, minimum wage, seating, expense reimbursement, overtime, breaks and rest periods, termination, discrimination, or harassment and claims arising under the Constitution of India, the Persons with Disabilities Act, Civil Procedure Code, The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, and any other state statutes or regulations addressing the same or similar subject matters.
You, Workafy, and our Affiliates agree that the arbitration fees with regard to the Arbitration Proceedings sought to be initiated shall be borne in equal proportions. The arbitrator must follow applicable law and may award only those remedies that would have applied had the matter been heard in court. Judgment may be entered on the arbitrator’s decision in any court having jurisdiction. All disputes with Workafy must be adjudicated upon and finally decided by Arbitration.
Regardless of any other terms of this Arbitration Provision, a Claim may be brought before and remedies awarded by an administrative agency if applicable law permits the agency to adjudicate the Claim notwithstanding the existence of this Arbitration Provision. Nothing in this Arbitration Provision will be deemed to preclude or excuse a party from bringing an administrative Claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a Claim in arbitration.
B. Enforcement of this Arbitration Provision.
This Arbitration Provision is the full and complete agreement relating to the formal resolution of Claims covered by this Arbitration Provision. In the event any portion of this Arbitration Provision is deemed unenforceable, the remainder of this Arbitration Provision will be enforceable.
Notices and Communications .
Communications from Workafy to you
By visiting the Site, you are deemed to have executed this Agreement electronically, effective on the date you visit the Site, pursuant to the Information Technology Act, 2000. As per Section 3 of the Information Technology Act, this agreement constitutes a digital signature on your part. Visiting the Site constitutes your acknowledgement that you are able to electronically receive, download, and print this Agreement. Unless you otherwise indicate in writing to Customer Support; Workafy and our Affiliates will communicate with you by email or by posting communications on the Site. You will be considered to have received a communication when Workafy sends it to the email address you have provided to Workafy on the Site or when Workafy posts such communication on the Site. You must keep your email address updated on the Site, and you must regularly check the Site for postings. Without limiting Workafy’s other rights under this Agreement, if you fail to respond to an email message from Workafy regarding a violation, dispute, or complaint within two Business Days, Workafy has the right to suspend or close, in our sole discretion, your Account.
Communications from you to Workafy
All notices to Workafy or Affiliates intended to have a legal effect must be in writing and delivered either (i) in person; (ii) by a means evidenced by a delivery receipt, to the following address: Workafy Technologies Pvt Ltd, H2, DSIDC Industrial Estate, Phase -3, Badli, Delhi 110042 or (iii) in writing via email to legalnotices@Workafy.com. All such notices are deemed effective upon documented receipt by Workafy. Workafy does not accept service of any legal process by email or mail; all such service should occur by hand delivery to Workafy or its registered agent for service of process.
Miscellaneous Terms and Conditions
You are responsible for compliance with applicable foreign, federal, state, and local laws, keeping in mind that access to the contents of the Site may not be permitted under the laws of certain countries. Workafy will not be considered to have modified or waived any of our rights or remedies under this Agreement unless the modification or waiver is in writing and signed by an authorized representative of Workafy and further posted on the Site. No delay or omission by Workafy in exercising our rights or remedies will impair our rights or be construed as a waiver. Any single or partial exercise of a right or remedy will not preclude further exercise of any other right or remedy.
You will not transfer, assign, or delegate your rights or obligations (including your Account) under this Agreement to anyone without the prior express written consent of Workafy, and any attempt to do so will result in your actions being null and void. Workafy may assign this Agreement in our sole discretion. Subject to the foregoing restrictions, this Agreement will inure to the benefit of the successors and permitted assigns of the parties.
If an arbitrator or court of competent jurisdiction deems any provision of this Agreement invalid, the invalidity of such provision will not affect the validity of the remaining provisions of this Agreement (except as noted in section 16 above), which will remain in full force and effect.
The Site is controlled and operated from our facilities in the Republic of India. Workafy makes no representations that the Site is appropriate or available for use in other locations. Those who access or use the Site from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable foreign, Indian state and local laws and regulations as well as laws laid down by the Central Government of India including, but not limited to, export and import regulations, including the guidelines of the Director General of Foreign Trade maintained by the Central Government of India. You must not directly or indirectly sell, export, re-export, transfer, divert, or otherwise dispose of any software or service without obtaining any and all required authorizations from the appropriate government authorities. You also warrant that you are not prohibited from receiving Indian origin products, which include services or software. Unless otherwise explicitly stated, all materials found on the Site are solely directed to individuals, companies, or other entities located in the Republic of India.
The parties to this Agreement will not be responsible for the failure to perform or any delay in performance of any obligation hereunder due to labor disturbances, accidents, fires, floods, telecommunications or Internet failures, strikes, wars, riots, rebellions, blockades, acts of government, governmental requirements and regulations or restrictions imposed by law, or any other similar conditions beyond the reasonable control of such party. The time for performance of such party will be extended by the period of such delay but in no event longer than 60 days subject to appropriate evidence being provided in the Workroom by the Party claiming extension on account of Force Majeure.
The English language version of this Agreement will be controlling in all respects and will prevail in case of any inconsistencies with translated versions, if any. The section headings in this Agreement are included for ease of reference only and have no binding effect. Even though Workafy drafted this Agreement, you represent that you had ample time to review and decide whether to agree to the terms of this Agreement. If an ambiguity or question of intent or interpretation of this Agreement arises, no presumption or burden of proof will arise favoring or disfavoring you or Workafy because of the authorship of any provision of this Agreement.
This Agreement, together with the other Terms of Service and the Site Policies, comprise the entire agreement between you and Workafy with respect to the use of the Site and supersede all prior agreements between you and us, written or oral, regarding the subject matter contained herein and therein as well as any conflicting or inconsistent terms in any website(s) that link to or are linked from the Site. This Agreement will be displayed in a PDF version and for convenience may be displayed in both PDF and HTML versions. In the event of any inconsistency between such versions, the PDF version will govern.
21. Contacting Us
If you wish to report a violation of the Terms of Service, have any questions, or need assistance, please contact Customer Support at:
Web Support: https://www.Workafy.com/connect
Phone: WORKAFY (+91 11 4912 2813) (Monday 12:01 a.m. through Friday 12:00 a.m. India Standard Time)